Returns & Exchanges
At Beher USA, we strive for excellence in every bite; however, due to the perishable nature of our premium ham and charcuterie, we can only accept returns on items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a resolution for any quality issues.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of damage or temperature compromise to ensure the product meets our quality standards.
Document the Issue
Take clear photographs of the shipping box, the product packaging, and the specific area of concern to help us expedite your claim.
Contact Customer Support
Email our team at [email protected] with your order number and the documentation within 48 hours of the delivery timestamp.
Receive Resolution
Once your claim is verified, we will arrange for a replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing